If you signed up for Peak Money with a Google Gmail address (@gmail.com) containing one or more dots in the username (for example, jane.doe@gmail.com), a known compatibility issue may prevent you from logging in. If you signed up with a different email provider, please refer to the Troubleshooting General Technical Issues article instead.Is This Your Situation?You may be experiencing this issue if either of the following apply: You were given early access to Peak Money via an invite code and successfully launched the app, but now the app will not open or is asking for an invite code again Your login worked before but now fails without any clear reason or error message Understanding the IssuePeak Money's login system has a compatibility issue with Google Gmail's dot-alias behavior. Google Gmail treats email addresses with and without dots as identical — jane.doe@gmail.com and janedoe@gmail.com both deliver to the same inbox. Peak Money's system, however, stores the email address exactly as entered at signup, and a mismatch between the stored format and the format entered at login can prevent access.Your account and any funds you deposited are safe. This is a login display issue, not an account or balance problem.How to Log In Using the WorkaroundYou can regain access to your Peak Money account by logging in with the dot-free version of your Gmail address. Follow the steps below carefully.Step 1: Open a browser that is not signed into your Gmail accountThis step is important. If your browser is already signed in to Gmail using your dotted email address (for example, jane.doe@gmail.com), the Peak Money login popup may default to that address and fail. To avoid this conflict, use one of the following options: Open a different browser than the one you normally use for Gmail (for example, if you use Chrome for Gmail, try Firefox or Safari instead) Open a private or incognito window in any browser, which will not carry over your existing Gmail session Step 2: Navigate to the Peak Money websiteIn your chosen browser or private window, go to peak.money and proceed to the login screen.Step 3: Enter your email address without any dotsOn the Peak Money login screen, type your Gmail address without any dots in the username portion. For example: If your Gmail address is jane.doe@gmail.com, enter janedoe@gmail.com If your Gmail address is john.a.smith@gmail.com, enter johnasmith@gmail.com Do not change the @gmail.com portion of the address. Only remove the dots from the part before the @ symbol.Step 4: Click "Continue with Email"After entering the dot-free version of your email address, click the Continue with Email button on the Peak Money login screen.Step 5: Check your Gmail inbox for the login linkPeak Money will send a login link to your Google Gmail inbox. Because Google Gmail treats dotted and dot-free versions of an address as the same inbox, the login email will arrive in your normal Gmail inbox regardless of which format you used. Open the email from Peak Money and click the login link.Step 6: Confirm you now have access to your accountAfter clicking the login link, you should be taken directly into your Peak Money account. Your balance, transaction history, and account settings will all be intact.Frequently Asked QuestionsWill I need to use the dot-free email address every time I log in?Yes, until Peak Money's engineering team releases a fix for this compatibility issue, you will need to use the dot-free version of your Gmail address each time you log in. Following the steps above (including using a browser that is not already signed into Gmail) will allow you to access your account consistently.Is my account balance affected by this issue?No, your Peak Money account balance is not affected by this login issue. Any funds you deposited remain in your account and will be visible as soon as you successfully log in using the workaround steps above.What if I try the workaround steps and still cannot log in?If you follow all steps above and are still unable to access your Peak Money account, the issue may have a different cause. In that case, contact the Peak Money support team for further assistance. When you reach out, please include: The exact email address you used to sign up for Peak Money A description of the error message or behavior you see when you attempt to log in The browser and device you are using Whether you have already tried the dot-free email workaround described in this article Contact Peak Money support: Submit a request through the Peak Money Help Center or email the support team directly.Could this issue be related to my location or a VPN?Location-based access restrictions are a separate issue from the Gmail dot-alias login bug described in this article. If you are seeing a "Blocked: You Have Been Prevented from Taking This Action" error, that error has a different cause and solution. Please refer to the article Troubleshooting "Blocked: You Have Been Prevented from Taking This Action" Error for guidance on location and VPN-related access issues.When will Peak Money fix this issue permanently?Peak Money's engineering team is aware of this compatibility issue and has prioritized a permanent fix. However, a specific release date is not yet available. This article will be updated when a fix has been deployed and the workaround steps are no longer needed.