Troubleshooting "Blocked: You Have Been Prevented from Taking This Action" Error

What is the "Blocked" error message?

If you see an error message that says "Blocked - You have been prevented from taking this action. This block is based on various factors, such as geo-location and IP address," Peak Money has restricted your access due to location-based security measures. Peak Money uses these restrictions to comply with regulatory requirements and licensing limitations.

You may encounter this block if our system detects that you're attempting to access Peak Money from an unsupported region, or if your network connection is masking your true location through a VPN, proxy server, or other network configuration.

Why Peak Money blocks access from certain locations

Peak Money can only operate in regions supported by our licensed partners. If your jurisdiction is not supported, you will not be able to access Peak Money. The platform uses your IP address to determine your approximate geographic location and verify whether you're accessing Peak Money from a supported region.

To see the complete list of unsupported regions where Peak Money is unavailable, visit the Restricted Regions article.

Common causes of the "Blocked" error

Legitimate access restrictions

Peak Money will block access in the following situations:

  • Unsupported region: You're physically located in a country or region where Peak Money is not licensed to operate (see the complete list in the Restricted Regions article)
  • VPN or proxy detection: Your connection is routed through a VPN, proxy server, or privacy service that masks your actual location
  • Corporate network: You're accessing Peak Money through a company network that routes traffic through proxy servers in different geographic locations

False positive blocks

Sometimes Peak Money incorrectly blocks access even when you're in a supported region. This can happen when:

  • IP geolocation errors: Your internet provider's IP address is incorrectly categorized in geolocation databases
  • Mobile carrier issues: Your mobile carrier's IP address ranges are incorrectly associated with unsupported regions
  • Cached VPN data: Your browser or device has cached information from previous VPN usage, even after disconnecting the VPN

Troubleshooting steps to resolve the "Blocked" error

Step 1: Verify your physical location is supported

Before troubleshooting technical issues, confirm that you're physically located in a region where Peak Money operates. Review the Restricted Regions article to see the complete list of unsupported jurisdictions. If you're physically located in an unsupported region, you will not be able to access Peak Money even after completing all troubleshooting steps.

Step 2: Check your VPN and proxy settings

Many "Blocked" errors occur because you're using a VPN, proxy, or privacy service without realizing it.

  1. Disable any active VPN services: Check your device settings and disconnect any active VPN connections
  2. Check browser extensions: Some browsers like Opera include built-in VPN features. Disable these features in your browser settings
  3. Review data optimization features: Some mobile carriers offer data compression or optimization features that route your traffic through proxy servers. Disable these features in your carrier's mobile app settings
  4. Check system-level VPN: On Windows, Mac, or mobile devices, verify that no system-level VPN is running in your network settings

Step 3: Clear your browser data

Cached browser data from previous sessions can sometimes cause the "Blocked" error to persist.

  1. Open your browser settings: Navigate to your browser's privacy or history settings
  2. Clear browsing data: Select options to clear cookies, cached images, and site data
  3. Restart your browser: Close all browser windows and reopen Peak Money
  4. Try incognito or private mode: Open Peak Money in an incognito or private browsing window to test without cached data

Step 4: Try different network connections

Testing Peak Money on different networks can help identify whether your "Blocked" error is network-specific.

  1. Switch between WiFi and mobile data: If you're on WiFi, try disconnecting and using your mobile carrier's data connection instead (or vice versa)
  2. Try a different WiFi network: If possible, test Peak Money access from a different location's WiFi network
  3. Restart your router: Power cycle your home router to obtain a new IP address from your internet service provider

Step 5: Test with different browsers and devices

Browser-specific issues or device configurations can sometimes trigger the "Blocked" error.

  1. Try a different web browser: If you're using Chrome, try Firefox, Safari, or Edge instead
  2. Test on a different device: If you have access to another computer, tablet, or phone, try accessing Peak Money from that device
  3. Update your browser: Ensure you're running the latest version of your web browser

When to contact Peak Money support

If you've completed all troubleshooting steps and still see the "Blocked: You have been prevented from taking this action" error from a supported region, contact Peak Money support with the following information:

  • Your registered email address
  • Your IP address (can use whatismyipaddress.com or whatsmyip.org)
  • Your approximate physical location (city and region)
  • Whether you're using a VPN, proxy, or corporate network
  • The device type and browser you're using (for example: "iPhone 14 with Safari" or "Windows PC with Chrome")
  • Whether the block appears immediately when loading Peak Money or after attempting to log in
  • Whether you've successfully accessed Peak Money before from this location and device
  • A screenshot of the block message if possible

This information helps Peak Money's technical team investigate potential geolocation database errors or IP address miscategorizations that may be incorrectly blocking your access.

Frequently asked questions about the "Blocked" error

Can I use a VPN to access Peak Money if I'm traveling?

No, you cannot use a VPN to access Peak Money. Peak Money's security systems require that your network connection matches your actual physical location and jurisdiction. If Peak Money detects VPN usage, the platform will block access even if you're physically located in a supported region. You must disconnect any VPN services and access Peak Money through your normal internet connection to verify your true geographic location.

Will the list of restricted regions change in the future?

The list of restricted regions may change in the future depending on Peak Money's partner licensing requirements and regulatory updates. Peak Money operates only in regions where our licensed partners have regulatory approval. To see the current list of unsupported jurisdictions, visit the Restricted Regions article, which is updated when regional restrictions change.

What should I do if I'm traveling to an unsupported region?

If you're traveling to a region listed in the Restricted Regions article, you will not be able to access your Peak Money account while physically located in that jurisdiction. This restriction applies even if you created your account from a supported region. Plan ahead by completing any necessary Peak Money transactions before traveling to unsupported regions.

Why does Peak Money block access based on my IP address?

Peak Money uses IP geolocation technology to verify that users are accessing the platform from supported regions where Peak Money holds the necessary regulatory licenses and approvals. This location verification helps Peak Money comply with financial regulations that restrict which jurisdictions can access cryptocurrency and financial services. Your IP address provides an approximate geographic location that Peak Money uses to enforce these regional restrictions.